February 12th, 2009

Public Radio Tuner the number one music app!

tuner_list

As of today, the Public Radio Tuner is the most downloaded free music app in the store. It’s currently three places in front of another awesome music app, Pandora. In fact, it’s the 18th most downloaded app, right behind some app called Facebook (and who has heard of them?)

So why the sudden climb? Well, outside of the obvious – that it fills a need of hundreds of thousands on public radio listeners who until now couldn’t listen to their favorite radio station when they were out of tower range – it’s because Public Radio Tuner is currently featured under “New and Noteworthy” in the App Store. There’s nothing like the 10x accelerator of a worthwhile app being featured in the app store to make a move toward the top!

Congratulations to the Tuner team and collaborators! This is well deserved!

Read more about the tuner.

February 7th, 2009

Not much Latitude – why “always on” will never take off

There’s been a lot of talk this week about Google’s new friend finding service, Latitude. As expected, there are two camps in the debate around the service: those people who think it’s awesome (they likely think everything else Google has ever done is awesome, too) and those who think Latitude is the perfect tool to enable stalkers to track down and eat their children and/or significant other.

I fall into neither camp.

Frankly, I think the stalking angle is totally overblown. Every story I’ve heard in the mainstream media about stalking via a mobile device goes something like this: A girl breaks up with her emo boyfriend. Said emo boyfriend suddenly knows everything his ex-girlfriend is doing. He says he can track her every move via her mobile phone, even when it’s off, so, like don’t try turning it off, because he can totally track her. And, you know, he just really loves her and everything and he’s not really stalking, because it’s love, right? He just wants to get back together!

The parents believe this is possible because they don’t really get the technology – they know it has GPS that can provide location so the leap to a kid who obviously understand technology better hacking into the phone isn’t a huge one. The kid believes it because, well, she’s a kid and probably thinks Law and Order is a pretty accurate slice-of-life-for-a-cop show.

More likely, the truth is he’s hiding in the bushes at night and showing up where she is because he’s physically stalking her with only the technology of a car or a bicycle. I spent the past three years with some ubersmart people making location aware mobile apps and I’ll tell ya, if they couldn’t hack into my phone or my phone’s network to locate me, the chance of your daughter’s obsessive techy boyfriend doing it is about zero. Seriously, play the lottery. You have better chances.

Then we have the “awesome camp” who think that friend finding, as an idea, is pretty darn cool. They see the possibilities of it. They imagine reliving college days always knowing where their friends are. They’d always know where the best party was because if their friends are all in the same place, its a good bet that’s a good party. That would be awesome.

There’s a million use cases they make just like that. My spouse wants to know where I am so s/he can start dinner at the correct time. My buddy wants to see if I’m at the bar yet, or if s/he has more time. My parents want to know if I’m home so they can call me and come see their grandchild. Etc. Etc. Etc.

The problem is that there is a big non-stalker related downside to always on. For all the millions of ways it makes life easier, at some point or another everyone – everyone – does something that they don’t want someone else to find out about. At the college party my girlfriend could be cheating on me. As I’m on my way home, I could be stopping to get a present for my wife right as she’s finding me and it could ruin the surprise (or worse, bring up pointless arguments). As for my parents, even though I’m home, I may not want them coming over.

In each case, once the friend finder bites me, everyone involved in the mishap has to make a decision about their future with the service. It comes down to this: what’s easier, changing habits so that I turn off the finder every time I do something “secret,” or just discontinuing the service? It’s a simple decision. Friend finders don’t really fulfill a need, they just make finding friends or loved ones a tad bit more convenient than making phone call, texting a message or emailing someone to collect the same information. And with Friend Finding, the risk of getting caught far outweighs the benefits, so I opt out. Once this happens to enough people, the critical mass (assuming there is one) disappears and the service as a whole becomes useless.

So, good for Google joining Loopt, Brightkite and Loki in the buddy finding parade. I predict the same fate for Latitude as their Dodgeball service – a shiny, seemed-like-a-good-idea-at-the-time addition to the Google scrap heap.

January 26th, 2009

Drync is in the new iPhone Commercial

I have to say I was SUPER excited to find out Drync in the new commercialthis morning that Drync Wine‘s icon is featured in the new iPhone commercial, “Read.” This is awesome for Drync, which is really starting to get it’s wings

On a personal note, this isn’t the first app icon to appear in Apple Collateral that’s I’ve been a part of.  (WHERE was shown in the store demo reel when the app store first launched.)  It is, however, the first app icon to appear in an Apple Ad on TV and the first icon I designed to appear in Apple collateral

Pretty, pretty cool. Congrats to all the Drync’ers!

January 16th, 2009

Usability Experience Specialist One of the Best Jobs of 2009? Really?

So US News and World Report, the purveyor of fine business/college related lists, has made a list of the “30 careers that offer strong outlooks and high job satisfaction.” And what made the list? Well, Usability Experience Specialist, of course.

Really?  I mean, seriously?

I’ve secretly always considered my profession to be the Rodney Dangerfield of occupations.  Until, say, the last three years it seemed that for most businesses building a useable product was an afterthought. Technology and developers seemed to carry the process of product development.  It was as if management teams thought: I’ve got a great technology and great developers, so why wouldn’t this produce a great product?

I credit two big things with this seismic shift from a developer oriented product cycle to one driven by user experience: web 2.0 and the iPhone.  Companies like 37signals built great products with that were surprisingly powerful wrapped in a simple to use minimalist design. On the phone side, Apple showed that a phone doesn’t have to be limitted by a numeric keypad and a small screen, but instead can have a rich graphical interface with only 4 physical buttons.   Both of these put the emphasis not only on great technology and the developers behind it, but have also shown a spotlight on how a great user experience and putting the user first can make an incredible difference.

So, as surprised as I am to see my profession finally gaining some deserved praise, I’m happy not only for the UX/UI practitioners out there, but for every person who buys a gadget or engages with a web app in the coming year. Friendly products are ahead!

[thanks to Jenny Chang's UX Minute Blog for drawing my attention to it.  Had she not added Drync Wine to your clippings, I never would have stumbled upon it! Hooray social media!]

January 13th, 2009

Free iPhone App & Your Server

I read today over on techcrunch that the Chipotle iPhone app has been removed from the store due to “request timeouts” (or, in layman’s tems, it’s been removed because it’s pissing off tons of customer who can’t get their burrito orders through).

It’s funny – well, not ha-ha funny – to think that a large and tech savvy company (they have great online ordering, I’ve been told) like Chipotle didn’t take into account server load when they released their app. But, it’s not in the least bit surprising. People just don’t understand the power of a free app with a compelling user benefit in the App Store

When the App Store first launched, I was a part of a team that launched one of the first apps. Our App was mostly web based and our team naively thought that our servers were up to task. Of course we never expected 10000 week a day, much less 10000 downloads a day. We had 10000 downloads before the store was even officially open! Our servers were toast. We’d get one up just to see three more down. In the time it took to get our servers back, we were handed a boatload of horrible 1 star reviews by the community, all saying that our app didn’t work. You’d think people would be nicer to a free app, right?

So, what’s the moral of this story? Well, take it from someone who has been there (and the folks over at Chipotle will likely tell you the same), if you want to be free and you have a compelling app or well known brand, and you want your users to like you, you should consider the following:

  • Take your projections for usage and multiply them by 100. That should keep you in the ballpark for the initial surge.
  • The first week or so in the app store is the biggest. Once the novelty wears off, and your usage slows, you’ll want a server that scales down to meet the lower demand so you’re not throwing money out the window on unused bandwidth.
  • When you release an update, be prepared for a spike for the next couple of weeks.

If you keep these things in mind when releasing an iPhone App that relies on a server for some of its core functions, you’re one big step closer to a successful app and happy customers.

January 8th, 2009

21 Days of WordPress

My good friend Tim is in the midst of putting together The 21 Day of WordPress. Tim is a fantastic WordPress developer (among other things) so there’s no doubt he’s going to have some tips and tricks that are worth their weight in gold.

So far this looks to be an invaluable resource for anyone develops blogs. It’s also something that someone who blogs or is considering using WordPress would find valuable, if only to better communicate with the person who is setting up their blog. If you fit in either category, it’s worth a look.

January 6th, 2009

Public Radio Tuner 1.1 Released

 Public Radio Tuner 1.1I was super excited to get involved in this project as the “user experience” part of the team. To me, as a huge NPR fan, this is the ultimate iPhone application – it streams tons and tons of stations directly to your iPhone!   It’s the one app I wish I had when I used to do the train slog from Worcester to Boston.  So, it may come as no surprise that I’m proud to announce that the new version of the “official NPR” player is now out. Check out the official announcement.  

This is a significant upgrade from the previous version (of which I was not a part) and includes 

  • Bookmarking of favorite stations
  • Local stations (based on your current location)
  • Search station or browse them by State
  • Now playing indicator that quickly brings you back to the currently playing station

Like I said, I’m proud to be part of this release.  Download the Public Radio Tuner now at the App Store!


November 24th, 2008

Welcome!

After much tinkering and adding, I finally have a site I feel comfortable releasing to the public. Happy day!

Ok, for the first post, this is super lame. For that, I appologize. I’m just knee deep in client work and Drync stuff at the moment. You know, I had to replace the “Hello World!” default post with an inaugural post, right?

So, if you’re just dropping by and reading this, drop a line or write a comment or visit Drync or something. Things will get cooking here after Thanksgiving.

I promise.

September 30th, 2008

Drync iPhone App

For Drync, I was responsible for UX, wires, design and branding. I even did much of the presentation layer coding, pushing the limits of webkit css. Drync Wine really gave me the opportunity to shine. In it’s first week in the app store it became the most popular wine app! Drync Wine »

September 30th, 2008

WHERE iPhone App

The WHERE iPhone app was an unmitigated success. It’s been downloaded a half million times and, during the launch of the app store, it was being downloaded more than 100 times a second! It was named to “What’s Good and Free in the iTunes App Store” by Lifehacker, an “Essential iPhone App” by ChannelFlip and named one of the “Ten iPhone Programs to Check Out” by Walt Mossberg. My responsibilities included: user experience and experience design, the overall look and feel, wireframing, product management, css and even defining the unique widget scroll wheel as the product’s defining feature.

Eric Sagalyn, User Advocate.

Ouch. IE6.

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